Through in-depth questioning with key stakeholders, we gain an understanding of the requirements of the role and also expectations of the various decision-makers. Our market knowledge and consultative approach allow us to challenge our clients' perceptions and ultimate strategy, shaping and guiding them to a place where they can make a successful hire. We then develop a detailed proposal allowing fine-tuning of the brief and ensuring that all parties have an agreement of expectations.

Following confirmation of the brief, we develop a detailed Road Map of the search "universe". This is drawn from the client competitor environment, similar comparative market companies and other potential talent streams. The Road Map is populated with known contacts, referrals and most importantly, newly researched/referred names. We aim to provide at least two benchmark candidates within two weeks of the assignment commencing. This allows us to fine-tune the brief even further.

Using a direct confidential approach, we make contact with potential candidates to get a better understanding of their career path and trajectory. If there is a synergy between their aspirations and the brief, we then analyse the candidate further. Once we have a full career history and commitment, we can then present our client's opportunity in more detail and begin the process of assessment.

Using in-depth, face-to-face competency-based interviewing techniques, we carefully assess the long-listed candidates for suitability to our client environment, the capability to execute duties and the desire to join the company. With our vast experience and capability to assess candidates, we are well-positioned to establish a competent final shortlist.

Between four and eight weeks after the assignment commences, we present a full report of the shortlisted candidates. This report includes competency assessment, current package details and expectations. Furthermore, we provide feedback on our findings in the marketplace. This includes talent scarcity, relevant competitor intelligence, and client perception amongst their peers.

At this critical phase, it is paramount that the client interview process is handled smoothly and competently. We manage all timings and coordination confidentially, ensuring swift and pertinent feedback on both sides. Furthermore, we continually assess the shortlisted candidates' desire to continue. Any concerns we have about the candidate are communicated immediately. This ensures we maximise the chances of a successful hire.

We negotiate the best possible deal, ensuring an enthusiastic hire that fits the clients' internal equity. There should be no surprises at this stage. We assist our clients through any additional assessments and advise the candidate through the resignation process. Contact is maintained throughout the long notice periods. This ensures that any pressure brought to bear on clients is resisted.

Improvement is only possible when honest feedback is given. It is part of our ethos that we debrief openly with our clients so that we can both learn from the process.